Purchase &

Shipping

Is international shipping available?

Yes, we offer international shipping. However, as we do not have offices in every country, shipping is arranged through 1:1 consultation based on the import regulations and customs procedures of the destination country. Additional fees may apply.

How can I purchase a Mintrobot product?

Please contact us via the inquiry page to discuss your purchase. We provide personalized consultations to ensure that each customer’s needs are met. Online platform sales are currently in preparation.

Warranty &

Service

What happens after the warranty period expires?

Even after the warranty period expires, we provide paid repair services. Additional costs may be incurred depending on the product's condition, and we will provide an estimate after an inspection.

What is the product warranty period?

All products come with a one-year warranty from the date of purchase. Any mechanical defects or issues within the warranty period will be repaired free of charge. For international customers, please request a consultation for specific details.

Installation

& Setup

How do I set up the software after installation?

The included software is designed for easy setup with minimal effort. If you need further assistance, please refer to the video tutorials on our website or contact our support team.

Do I need to install the robot system myself?

Yes, our robotic products are designed for self-installation. We provide a user manual and video guide to assist you. For domestic customers, our technical support team can provide installation and setup assistance upon request.

Usage &

Maintenance

How can I resolve errors displayed by the robot?

If an error code appears, refer to the troubleshooting guide in the product manual. You can also check our error code database for quick diagnostics. If the issue persists, please contact our support team for remote assistance.

What is the regular maintenance cycle for the robotic arm?

We generally recommend that robotic arms be inspected annually. The maintenance cycle may vary depending on the operating environment. Following our maintenance guidelines will help extend the lifespan of your equipment.

Purchase &

Shipping

Is international shipping available?

How can I purchase a Mintrobot product?

Warranty &

Service

What happens after the warranty period expires?

Even after the warranty period expires, we provide paid repair services. Additional costs may be incurred depending on the product's condition, and we will provide an estimate after an inspection.

What is the product warranty period?

Installation

& Setup

How do I set up the software after installation?

The included software is designed for easy setup with minimal effort. If you need further assistance, please refer to the video tutorials on our website or contact our support team.

Do I need to install the robot system myself?

Usage &

Maintenance

How can I resolve errors displayed by the robot?

What is the regular maintenance cycle for the robotic arm?

FAQ

Popular

Purchase &

Shipping

Warranty &

Service

Installation

& Setup

Usage &

Maintenance

Popular

Purchase &

Shipping

Warranty &

Service

Installation

& Setup

Usage &

Maintenance